Terms & Conditions

Cancellations

• Up to 3 days prior to the tour cancellation is free of charge, in case of a made to measure programme, organization costs will be charged.
• In case of very bad weather forecasts it is possible to cancel up to one day prior to the tour.
• In case of a bad weather forecast Rotterdam ArchiGuides will always offer an alternative programme.

Late arrival

• In case you arrive more than 30 minutes late we either:
  • subtract the time of the tour total;
  • or the length of the tour will stay the same and we charge extra (€65,– per hour) for our guide (but we cannot guarantee our guide will have the time for this).

Damage

• Obvious damage to the bike will be charged according to the latest rates of our bike repair shop. (Indication: twisted wheel: €15,–; new wheel: €65,–; bent fork: €75,–.)

Personal injury

• Rotterdam ArchiGuides is not responsible for any injuries, damages, or losses caused before, during or after the tour.

Payments

• Cash payments can be done on the day of the tour at the Rotterdam ArchiGuides office, or by invoice.
Invoices will be send afterwards and should be paid for within two weeks after sending;
• For activities exceeding the amount of €1.000,–, a maximum of 75% of the total costs will be charged up front.
• We do not accept PIN or credit cards.
• When paying by cheque please note that we have to charge €15,– transactional costs.